Most Popular Downloads

Case Study

​NetApp has employees working at over 150 sites worldwide, and it can be challenge keeping all of those staff members safe, secure, and well-informed during emergencies. With Send Word Now's automated notification and response system, NetApp can easily communicate with thousands of its employees at once with just the click of a button.

Webinar

​Send Word Now is pleased to invite you to attend and participate in our webinar focused on "Essential Tips and Tricks on Selling BCM to the C-Suite."

For years, industry professionals have been searching for ways to win hearts and minds at the C-level to help support BCM programs. Using the findings of BCI’s own research and conclusions drawn from other international studies, Lyndon Bird, Technical Director of the BCI, will discuss how BCM can be pushed up the corporate agenda so that it becomes a core component of strategic planning, risk oversight, and corporate governance.

Join Send Word Now and our featured speaker, Lyndon Bird, Technical Director of the BCI, to learn about:

•Why the C-Suite doesn't prioritize BCM
•Successful strategies on how to put BCM on the C-Suite's radar
•The new role for BCM in a globalised world
•Managing Supply Chain Risk - ERM and BCM working together
•How you can transform the idea of BCM as a internal response strategy to a business resilience and sustainability model

White Paper

​At Send Word Now, we’ve come to understand quite a bit about the applications of our software by speaking regularly with our customers and learning from their experiences out in the field. By adding the expertise and behind-the scenes knowledge from within our own organization, we’ve been able to identify some very helpful strategies to help you use our services most effectively. 

Case Study

​Denver International Airport used Send Word Now to assemble its response team after an airplane crash on an airport runway.

Webinar

​When industry professionals are asked what are some of the biggest challenges they face when purchasing tools, the most common answers are senior management buy-in, funding, and communicating ROI. Understanding how an ENS tool can be leveraged in daily operations for supply chain communications, conducting product recalls, communicating with the press, and more, can make your job a lot easier.
Join Send Word Now and our featured speaker, Alysha Parrish, Regional Sales Manager for Send Word Now, to learn about:

• The financial risks associated with being unprepared for an incident and how to effectively communicate ROI
• Case studies that demonstrate how leading organizations are leveraging an ENS tool in innovative ways
• How to add value to your organization's daily operations

Press Release

Webinar

​Send Word Now is pleased to invite you to attend and participate in our webinar focused on "A CPS Energy Case Study: Emergency Communication from a Utility Perspective - Striving to Meet Increasing Customer Expectations."

During this webinar, Anita Bateman from CPS Energy will discuss how CPS Energy, the nation's largest municipally owned energy utility, is leveraging Send Word Now's alerting capabilities in innovative ways to communicate with customers and employees. After an initial implementation in 2011, the CPS Energy team is moving forward to the next phase, implementing employee alerts and beginning the process of implementing Spanish language alerts and customer-specific power outage alerts. Anita will also discuss their most recent customer alert test and lessons learned. CPS Energy is the nation's largest municipally owned energy utility, providing both electric and natural gas service in San Antonio, Texas. CPS Energy serves over 717,000 electric and 325,000 gas customers in and around the 7th largest city in the nation and over a 1,514 square mile service area.

Case Study

​When the Atlanta Braves' Operations and Security team needs to communicate during time-sensitive situations, it uses Send Word Now’s on-demand notification and response system.

Case Study

​Security managers and operations staff at Brookfield’s Toronto headquarters manage the emergency contact list and coordinate with senior management teams any time that there is an unexpected crisis affecting a property. To get results, they turned to Send Word Now and its customized application for BlackBerry smartphones.

Press Release

White Paper

​In pandemic situations, communications are critical to an effective, ongoing response. And in today’s global environment, it is imperative that organizations possess the communications capabilities to reach large numbers of people almost instantly in the event of a public health crisis.

Case Study

​Brookfield properties is a commercial real estate corporation that owns, develops, and operates assets in downtown cores of large North American cities. At Brookfield's Canadian Commercial Operations Center in Toronto, Canada, security team members use Send Word Now to communicate both internally with staff and externally with tenants.

White Paper

​Read about how Send Word Now's Digital Signatures can keep your email communications more secure.

Press Release

Press Release

​Send Word Now Ranked as the 399th Fastest Growing Technology Company for its Award-Winning Mass Notification Software

Press Release

Press Release

Case Study

​How the Family Assistance Foundation Uses Send Word Now as a Critical Platform for Communication as Its Team Responds to Large-Scale Accidents and Disasters

Technical Document

​Send Word Now has put in place rigorous controls to protect our customers and the service. This document provides an overview of Send Word Now's security controls.

White Paper

In order to properly execute a business continuity plan, organizations should look to Send Word Now's single-source platform that integrates notification software with a framework for an incident management service (IMS) and proactive business continuity planning (BCP).

White Paper

Send Word Now’s coordination and communication tools are a powerful resource in the immediate wake of an emergency – whether it is a burst pipe, chemical spill, or power outage. Minimize property loss, maintain public confidence, and document your responses for maximum accountability, all within an intuitive single provider solution. 

Case Study

​The Gordon-Conwell Theological Seminary public safety team depends on Send Word Now's on-demand notification and response system to keep communication simple when emergencies occur.

Press Release

Webinar

​Utilities companies are facing pressure to streamline communication among their constituents and better manage service restoration plans. Listen to Dr. Edward Goldberg as he speaks about communications best practices and emerging trends in the utility industry.

Case Study

​Santa Barbara Cottage Hospital uses Send Word Now to alert doctors and staff about incoming patients in the trauma center, as well as for filling open shifts for nurses and clerks.

Press Release

White Paper

An industry survey of the BCP marketplace

White Paper

​Send Word Now uses a SaaS platform to lower your Total Cost of Ownership (TCO) and provide you with the simplest and most effective tools to manage your disaster recovery plans. With no hardware to buy or configure, and all software upgrades included, Send Word Now provides better value than on-site solutions.

Webinar

​Join Send Word Now and our featured speaker, Ann Skinner, Technical Director - EMEA for Send Word Now, to learn about:

• Severe weather issues and their potential impacts on UK based organisations
• How to ensure employee safety and productivity during severe weather
• Strategies on minimizing reputational and supply chain risks
• The importance of building a communication network between customers, suppliers, and affiliates
• How a notification tool can be leveraged to meet your organisations communication needs

Webinar

​Send Word Now is pleased to invite you to attend and participate in our webinar focused on "Resilience - It's a Practical State of Mind at Verisign."

What is the difference between a business continuity program and a "resilience" program? According to our featured speaker, resilience is about an organizational state of mind. Resilience is the difference between hitting a speed bump with a good set of shock absorbers vs. hitting a brick wall at 100 mph. Learn how Verisign, the company that manages and protects .com and .net among other top level domains, successfully handles operational risks and responds to unforeseen incidents.

Join Send Word Now and our featured speaker, Mark Sibley, from Verisign's Business Resilience Office, to learn about:

•Tips on making resilience a state of mind within your organization from the ground up
•How to React, Respond, and Recover... and avoid the BRICK WALL
•How to engage and exercise your greatest asset-the executive team and people in your company
•Creative "Enterprise Games" (aka testing strategies) - Black Swans and Crazy Ivans
•Creating a team-based mentality through effective communications
•Techniques to best leverage your notification tool to take your preparedness to the next level

White Paper

​Send Word Now has undergone and passed an internal SSAE 16 Type II Audit, replacing the SAS 70 reporting standard. By undergoing a SSAE 16 Type II audit, an emergency notification provider can be certain that the operations and controls that it has in place to support its service will fully meet its customers’ needs.  Only SOC 1 engagement under SSAE 16 replace SAS 70 engagements.

Press Release

Case Study

​McCann Erickson, the world’s largest advertising agency network, is a part of McCann Worldgroup, a preeminent global marketing communications company with offices and clients in over 100 countries. When Hurricane Sandy swept through New York City in October of 2012, Fried used Send Word Now’s automated messaging platform to send out critical messages before, during and after the storm.

Case Study

​NCPHS offers both independent and assisted living alongside skilled nursing services, and prides itself on maintaining a safe, secure, and pleasant home for its residents. That’s why NCPHS turns to Send Word Now when it needs to send critical and timely messages during drills, earthquakes, fires, state inspections, and other building-related emergencies.

Press Release

​Software Magazine Ranks Send Word Now as one of the World’s Largest Software Companies for Third Year in Row

Case Study

​Read about how a major university medical center benefits from using Send Word Now.

Case Study

​When an emergency strikes, ChicagoFIRST acts as a direct information conduit between public safety agencies and its members, delivering information about the event itself as well as the public sector’s response activities. The organization uses Send Word Now to contact its members instantly and to provide information that will affect how member firms respond to and recovery from an event.

White Paper

In the last five years, the fields of business continuity planning and emergency preparedness have become incredibly central to the security strategies of the United Kingdom. Integral to this movement has been the Civil Contingencies Act (CCA), which was written to update the United Kingdom’s emergency and disaster response mechanisms, capabilities, and communications. Send Word Now can provide private organizations within both categories easy-to-use communications tools that they can use to comply with the CAA regulatory framework.

Press Release

Case Study

When NYU Langone Medical Center was choosing an emergency notification system, it had a choice. And to the Emergency Management team, Send Word Now stood out clearly among its competitors for its ease of use and fantastic customer support.

Webinar

Join Send Word Now and our featured speaker, Tony Schmitz, President and CEO of Send Word Now, to learn about:

• Why credible organizations end up in the headlines
• Common crisis management challenges and how an effective crisis communications plan can help you overcome them
• Seven critical crisis communication mistakes that you cannot afford to make

Press Release

Webinar

When Send Word Now asked industry professionals what the greatest impact was that impaired or disrupted operations at their organization this past year as a part of our 2011 Business Continuity Survey, 56% of the responses were related to severe weather. Adverse weather conditions can pose a variety of challenges including power outages, property damage, and employee absences. What steps should your business take to ensure continuity of operations?

Join Send Word Now and our featured speaker, Jennifer Pelletier, a Regional Sales Manager for Send Word Now located in the Northeast, to learn about:

•The extreme winter weather forecast for 2011-2012 and what it means for your business
•How to train and prepare your employees for weather related contingencies
•The importance of keeping your stakeholders updated when an incident occurs and what happens when the lines of communication fail
•Best practices on how to create a weather notification program

White Paper

It is imperative that professional services firms be able to coordinate with personnel, communicate within various management teams, conduct conference calls, and continue key business operations without affecting clients’ expectations or deals. Let Send Word Now facilitate that communication. 

Case Study

​Marston’s PLC, the UK's leading independent brewing and pub retailing business, operates over 2,000 locations across England and Wales. From pubs passionate about cask beers, to family restaurants and town centre venues – Marston’s has all types of establishments set at the heart of thriving local communities. As the UK’s market leading brewer of premium cask and bottled ales, the company has an unrivaled portfolio of beer brands, producing over 60 permanent and guest ales from its five regional breweries across the UK.

Technical Document

This sample Emergency Notification RFP Template is designed to be a starting point for organizations looking to purchase a mass notification system.

Press Release

​Send Word Now's alerting service to be used by hundreds of customers across the Eastern Seaboard before, during, and after Hurricane Sandy

White Paper

​This informative Question and Answer sheet describes what prospective notification buyers should ask their providers about SAS 70 Type II certification.

White Paper

​This informative Question and Answer sheet describes what prospective notification buyers should ask their providers about SSAE 16 Type II certification.

Webinar

Listen as NYU Medical Center, San Francisco VA Hospital, and the International Association for Healthcare Security and Safety discuss the best practices for hospital emergency preparedness. 

Case Study

​A Southwestern United States Utility Company decided to modernize its crisis response capabilities and needed to make on-demand communication with its employees a priority. They chose Send Word Now for its reliable and robust emergency notification system and capability of reaching thousands of employees via multiple channels in a matter of seconds.

White Paper

​The benefits of a modern mass notification system include increased efficiency, reliability, and accountability, all of which are often limited under the constraints of manual phone trees, unassisted notification, and other outdated alerting systems.

Press Release

White Paper

​Go Mobile with Send Word Now: Maximize Your Communication Potential with Native Applications for iPhone and BlackBerry smartphones

Case Study

​Sears uses Send Word Now's services and features, such as the WeatherBlast Feature, to protect its employees and customers in its 3,900 retail locations throughout the United States, Puerto Rico, Guam, and the Virgin Islands. From natural disasters, an on-site shooter, or an approaching tornado, employees at Sears must respond to these threats as quickly and effectively as possible.

Technical Document

​Send Word Now's goal is to provide a completely secure, flexible, scalable, and reliable system that customers can trust. This document provides an overview of the security and technology features that make up our infrastructure.

Webinar

2011, a year which brought the Occupy movement, an unprecedented number of cyber attacks, new security threats, and a record breaking number of natural disasters, tested the resiliency of many organizations. As industry professionals look forward to 2012, we encourage them to think about lessons learned and to review and revise their preparedness plans to reduce vulnerabilities. Learn how a top institution successfully manages security and operational risks and what take aways you should keep in mind when building your security plan.

Join Send Word Now and our featured speaker, Patrick Hawk, Sr. Director of Corporate Security for Discovery Communications, to learn about:

•Best practices on corporate security and building operations
•How communications plays an important role in Discovery's risk management, security, and safety protocols
•Tips on building a successful crisis management program
•Case studies highlighting past incidents and lessons learned

Case Study

​At London headquarters, the company’s central crisis management team is responsible for developing crisis management plans for Virgin Atlantic locations worldwide. There, Resilience Manager Tiggy Thiagarajah depends on Send Word Now’s on-demand notification and response software to communicate with his staff, and local crisis teams, whenever there is a major disruption.

White Paper

​At Send Word Now, we take security very seriously, and we approach all aspects of our infrastructure and services with this in mind. Our goal is to provide the most secure notification platform in the industry and offer our customers a system they can trust.

Case Study

​Nathan Paine, AMB Property Corp.'s COO for Japan, Singapore and Korea, is based in Tokyo and leads the organization’s crisis management team for the region. When disaster struck Japan in March of 2011, Paine needed a quick way to communicate with staff members located throughout the country. To deliver critical updates and peace of mind, he turned to Send Word Now’s on-demand notification system.

Webinar

Join Send Word Now and our featured speaker, Christopher Burton, a Senior Consultant with Avalution Consulting, to gain insight into the consequences of a data breach and how you can leverage effective response strategies to significantly minimize risk.

As seen in news headlines from around the globe, data breaches are an ever-present (yet commonly overlooked) threat to an organization’s operational well-being. Today, responding to a data breach is far more complicated than simply sending a mass mailing to affected customers notifying them of the occurrence. Given the potentially catastrophic operational, reputational, financial, and legal impacts of a data breach on an organization, data breach notification and communication strategies are a necessary component of an organization’s business continuity, crisis management and information security initiatives. By leveraging existing plans, processes and people, organizations can lessen the impact of a data breach and communicate with customers, business partners and authorities in a timely and effective manner.

White Paper

​Send Word Now's voice capabilities are based on Voice over Internet Protocol (VoIP) using Session Initiation Protocol (SIP) and Real-time Transport Protocol (RTP). This simple and streamlined method of data transfer allows us to surpass the capabilities of the traditional networks used by our competitors, creating simple, scalable tools that maximize cost and bandwidth efficiency.

Case Study

​The University of Delaware uses Send Word Now to communicate with students, faculty and staff about any emergencies on campus or other important information.

Webinar

​Join Send Word Now and our guest speakers for this presentation: Peter J. Dowling, SVP of Operational Risk Management for AXA Equitable, and David Taylor, Director of Global Security, Crisis Management EMEA Region for American Express.

White Paper

While Send Word Now’s notification software is traditionally known as an emergency management tool, its applications have a much broader scope. It does not need to be a tool that is bought and then shelved until an emergency occurs. 

White Paper

​At Send Word Now, we feel that value is best delivered through our world-class service offering married with our unparalleled customer service. Because while our software is robust, easy-to-use, and cost-effective, it’s the service behind these features that truly sets us apart from our competitors.

Case Study

​The Abu Dhabi Investment Council uses Send Word Now's messaging platform to support its worldwide business continuity efforts and to alert staff members at any time during an emergency, network outage, or other business disruptions.

Case Study

​Learn how the San Diego County Regional Airport Authority Uses Send Word Now to Streamline Its Daily Operations.

Case Study

​Founded in 1875, Proskauer is a leading global law firm with a network of more than 650 lawyers. Proskauer depends on Send Word Now to maintain business continuity without disruption to clients and to protect its employees.

Webinar

​As SaaS solutions gain momentum in the marketplace, IT professionals are becoming increasingly concerned with uptime, privacy risks and overall security. It is now more important than ever that clients verify that their emergency notification service provider can meet the industry's stringent security standards to ensure that the provider is committed to providing high-quality services.

Press Release

Press Release

White Paper

​Every year, an increasing number of emergencies, disasters, and urgent crisis situations challenge organizations across the country and around the globe. The right emergency notification technology can make the difference between a disastrous failure and a quick recovery.

Case Study

​The Regional Food Bank of Oklahoma uses Send Word Now's on-demand alerting and response platform for crisis communication and as a program that helps the Food Bank function on a day-to-day basis.

White Paper

​Learn more about the benefits of using Send Word Now to streamline communications across supply and distribution chains.

Case Study

​National Aqueous Corporation, a water utility, uses Send Word Now to notify residents about water service disruptions, as well as to communicate with staff and workers in the field.

White Paper

​Send Word Now has undergone and passed an internal SAS 70 Type II Audit. By undergoing a SAS 70 Type II audit, an emergency notification provider can be certain that the operations and controls that it has in place to support its service will fully meet its customers’ needs.

Webinar

​Many organisations are unaware of the negative impacts that the 2012 Olympic Games, and the large influx of foreign visitors that come along with the event, can have on UK-based businesses. With less than 300 days left until the Games, the government is strongly urging organisations to reassess their business continuity policies. Maintaining resiliency during large events can be difficult, but gaining a firm understanding on what the risks are is the first step to successfully minimizing disruptions.

Join Send Word Now and our featured speaker, Justin Crump, CEO of Sibylline Ltd and Editor, CSARN Security Risk Monitor, to learn about:

•The real nature of the security threats from the London 2012 Olympics
•What every business continuity planner and security professional should know about preparing for a large-scale event
•How the UK plans to mitigate risks
•Why effective communications should play a critical role in your preparedness plan

White Paper

​Read about what Send Word Now clients have to say about their experiences using the service.

Case Study

​The Ontario Ministry of Government Services uses Send Word Now to provide IT support to over 68,000 government employees.

Case Study

FPL Group, one of the nation’s largest providers of electricity-related services, uses Send Word Now for field force mobilization and for other critical communications.

Case Study

The Cleveland Browns use Send Word Now to coordinate communication among team members and staff while traveling.

Case Study

The CME Group uses Send Word Now to send out real-time financial alerts so that important information is disseminated quickly.test

Case Study

​Juniper Networks, a worldwide network infrastructure provider, uses Send Word Now to communicate during emergencies such as power outages.

Press Release

Webinar

Join Send Word Now and our featured speaker, Peter Binney, P.E., Principal, Sustainable Solutions, LLC, for a presentation that will describe the requirements for drinking water providers and outline strategies and programs that can better position you to effectively respond to incidents and to minimize risks to your customers.

Webinar

​Join Send Word Now and our featured speakers, Peter J. Dowling, SVP of Operational Risk Management for AXA Equitable, and David Taylor, Director of Global Security, Crisis Management EMEA Region for American Express, to learn about:

• Operational issues that financial institutions face and how to overcome them
• Tips on building a successful crisis preparedness program
• Case studies highlighting past disruptions and lessons learned
• How to conduct due diligence on cutting edge technologies relating to business continuity
• Strategies on how to effectively leverage a communication tool to respond to unexpected events

Webinar

​Learn how to best protect students, faculty and staff on campus and communicate during a crisis.

Webinar

​Listen as our panel of experts discusses how to prepare for and communicate during a pandemic.

Press Release

White Paper

​The questions and answers you should know about Send Word Now Mobile Services.

White Paper

​Learn more about the advantages of choosing Send Word Now.

Press Release

White Paper

​An industry survey of the BCP marketplace.

Case Study

​Horizon Blue Cross Blue Shield of New Jersey uses Send Word Now for critical communications with employees, including notifying staff of power outages and other business disruptions.

White Paper

​Real-life crises have demonstrated that at least one communication modality will usually work during any given event – even during a blackout or a severe storm. Send Word Now’s alerts can be sent via voice over wired and wireless phones, e-mail, and text, BlackBerry® PIN, pager, or fax, and each mode of communication has its own value. 

White Paper

Regulations for educational institutions mandate that they be able to communicate with students, faculty, parents and staff in the event of an emergency. Send Word Now provides easy-to-use tools to reach everyone instantly.

Technical Document

​Send Word Now is dedicated to complete information security. This document describes security measures taken to protect our customers' information.

Webinar

​Join Send Word Now and our featured speakers, Todd Osborn, an Emergency Preparedness Expert and President of Osborn Survival Solutions LLC, and Jerrold Seldes, Emergency Planning Specialist for Unity Health System, to learn about:

• Key strategies to implementing an effective pandemic response plan
• Lull periods and the threat of resurgence
• Why an all hazards approach is critical to crisis management
• How to conduct a hazard vulnerability analysis
• Drills and exercises that can help your organization stay prepared

Webinar

​Wildfires. Hurricanes. Tornadoes. What's next? When Mother Nature strikes, you may only have a few minutes to respond. The natural disasters that have recently plagued the nation are causing business continuity planners to revisit and scrutinize their emergency response plans to determine the best way to protect their organization from future incidents and save lives. Is your organization prepared?

Join Send Word Now and our featured speaker, Marnie Barber, Director of Customer Support for Send Word Now, to learn about:

• Lessons learned from the recent tornadoes, floods, and wildfires that have swept the nation
• Communication and preparedness best practices for severe weather
• How to leverage innovative communication tools that can automatically send out weather related alerts

White Paper

​In order to properly execute a business continuity plan, organizations must look to a single-source platform that integrates notification software with a framework for an incident management service (IMS) and proactive business continuity planning (BCP).

Press Release

Case Study

​Ryder, a global transportation and logistics company and Fortune 500 corporation, uses Send Word Now to communicate among its geographically distributed employees during emergencies and everyday situations, as well as for IT issues.