"As soon as our global security team learned of the tsunami, we used Send Word Now to reach our senior team around the world and arranged a conference call within 15 minutes to devise a crisis plan. We sent voice and text messages to all their designated communication devices and received and reviewed responses in real time."
- Michael Dee | Manager of Pfizer Global Security Operations Center
"At Boston University, Boston University Medical Center and Boston
Medical Center, we have implemented Send Word Now's on-demand alert and
response service to contact our incident command team and emergency
responders in the event of an emergency or crisis situation, as well as
for weather-related closures or delays.
"The ability to initiate a conference call that automatically calls out to command staff, so that we can quickly and easily discuss a critical situation and implement an efficient response is a great tool in an emergency. We have been extremely pleased with the Send Word Now service, it is easy to use, and the Get Word Back feature lets us track responses. The database management system also makes it very easy for contacts to keep their information up to date. "
"We are now investigating an expansion of Send Word Now from the 400 current contacts to encompass the entire student body. It is important that we communicate with students in the way they are most comfortable, and that will reach them most quickly. Our students and their parents expect Boston University to provide a caring and safe learning environment. Send Word Now allows us a capability to do that."
- Steve Morash | Manager, Emergency Planning and Response
"In March 2008, the University of Delaware and Boston University tested
the system and reached 214,000 contact points, including cell phones,
e-mail, landlines, and BlackBerry® devices in under a half hour. UD
considered the test to be successful, and continues to test the system
once a semester to ensure the speed and reliability of the system. “We
wanted something so that all of our stakeholders could manage their own
information, so that we don’t have to worry about hunting people down to
verify contact information."
- Marcia Nickle | Emergency Preparedness Coordinator
"We are very pleased to have the Send Word Notification Service
included in our arsenal of emergency management tools. We
believe these tools are necessary to generate warnings to our
3,800 stores on local weather conditions. A quicker
notification time allows maximum time for proper
preparations, which minimizes life safety concerns and
mitigates impact to our bottom line."
- Jason Jackson | Director of Emergency Management
"With Send Word Nows SWN Alert Service, we can instantly
send messages to every employees home phone, cell phone or
BlackBerry. Two-way SMS and PIN-to-PIN messaging are
additional messaging mediums that give us every confidence
our messages will get through in both emergency and everyday
situations, empowering our employees to make decisions based
on the best, and most current, information."
- Pete Dowling | Senior Vice President, Operational Risk Management
“At MB Real Estate, based in Chicago, our mission is to maximize the value of our clients' real estate by creating timely and innovative solutions that meet their unique needs and objectives. One of the solutions that we’ve been able to provide is an alert service for our clients to keep lines of communication open. We recently used the Send Word Now Alerts service to communicate with our tenants at the Citigroup Center during a fire near that location. The fire was actually a block away, but people could see and hear the fire engines approaching. To allay fears, we immediately used Send Word Now Alerts to send out a consistent message to over 1,500 tenants and inform them not to worry; the fire was not in our building. By sending this alert, we stopped the huge influx of calls coming into our management office with questions. Send Word Now Alerts enabled us to send this message out instantly and avoid panic. In a non-emergency situation, it is the quickest way we've ever been able to communicate with our tenants.”
- Pamela Dudash, CCIM, CPM | Senior Vice President/General Manager
"We selected Send Word Nows SWN Alert Services because it
allows us to easily notify all of our traders and staff of
critical information in real-time so that they can respond
accordingly. Furthermore, the functionality built into the
system will allow us to utilize the service as the backbone
of our communications network should we need to maintain
business continuity in the event of a major trading
disruption to the exchange or the markets."
- Jack ONeill | Director of E-Help Desk, Market Operations
"The security group is tasked with managing incident
management plans for the company. If an incident occurs
somewhere, we need to begin a communication link for people
who need to respond and support an incident. It is set up so
that it simultaneously hits cell phones, e-mail, home phones
and any other device that is listed. It makes it easier for
us to get that initial connection to people who need to
support an incident management event."
- Mike Castronova | Director of Security for New Jersey Operations and Strategic Planning
"Every single one of our employees is important to us, so were
implementing Send Word Now's Alert Service on a
company-wide basis for all 25,000 employees. Send Word Now
enables us to be prepared for major crisis situations, such
as a hurricane near our Miami headquarters or a pandemic. It
also simplifies daily business, giving us the ability to
communicate more effectively, for example by sending a survey
to all of our drivers."
- Diane Oliphant | Manager, Business Continuity/Disaster Recovery
"Brookfield Properties’ headquarters is located at the World Financial
Center in downtown Manhattan, which was adjacent to the World Trade
Center buildings. After living through the devastation of 9/11, we
believe the safety and security of our staff is of paramount importance
every day. We chose Send Word Now’s alerting and response service for
emergency notification and the additional accountability of employees
that it can provide. Brookfield Properties owns and operates buildings
in New York, Boston, Washington DC, Los Angeles, Houston, Toronto and
Calgary, and we have incorporated Send Word Now into our business
continuity plan to ensure that we can communicate with employees at all
of our properties in any situation. We use it for fire drills and other
alerts to our staff, and find it much easier to use than our previous
- Ralph Blasi | Vice President, National Director of Security
"We have used Send Word Now for several situations where our associates had to be contacted outside of working hours. The alerts worked beautifully, as promised. The creation and distribution of the message couldn’t have been easier. We are able to communicate critical information just in time now. Thank you, Send Word Now."
- Adele Oxee | Director of Project Compliance
“With growth comes the need for a comprehensive and evolving business resiliency strategy. Using Send Word Now, we can quickly communicate with employees during situations such as inclement weather and IT disruptions, which can unfavorably impact daily operations.”
- Scott Strahler | VP of Infrastructure & Operations, David’s Bridal