A CPS Energy Case Study: Emergency Communication from a Utility Perspective - Striving to Meet Increasing Customer Expectations
Send Word Now is pleased to invite you to attend and participate in our webinar focused on "A CPS Energy Case Study: Emergency Communication from a Utility Perspective - Striving to Meet Increasing Customer Expectations."
During this webinar, Anita Bateman from CPS Energy will discuss how CPS Energy, the nation's largest municipally owned energy utility, is leveraging Send Word Now's alerting capabilities in innovative ways to communicate with customers and employees. After an initial implementation in 2011, the CPS Energy team is moving forward to the next phase, implementing employee alerts and beginning the process of implementing Spanish language alerts and customer-specific power outage alerts. Anita will also discuss their most recent customer alert test and lessons learned. CPS Energy is the nation's largest municipally owned energy utility, providing both electric and natural gas service in San Antonio, Texas. CPS Energy serves over 717,000 electric and 325,000 gas customers in and around the 7th largest city in the nation and over a 1,514 square mile service area.
Resilience - It's a Practical State of Mind at Verisign
Send Word Now is pleased to invite you to attend and participate in our webinar focused on "Resilience - It's a Practical State of Mind at Verisign."
What is the difference between a business continuity program and a "resilience" program? According to our featured speaker, resilience is about an organizational state of mind. Resilience is the difference between hitting a speed bump with a good set of shock absorbers vs. hitting a brick wall at 100 mph. Learn how Verisign, the company that manages and protects .com and .net among other top level domains, successfully handles operational risks and responds to unforeseen incidents.
Join Send Word Now and our featured speaker, Mark Sibley, from Verisign's Business Resilience Office, to learn about:
•Tips on making resilience a state of mind within your organization from the ground up
•How to React, Respond, and Recover... and avoid the BRICK WALL
•How to engage and exercise your greatest asset-the executive team and people in your company
•Creative "Enterprise Games" (aka testing strategies) - Black Swans and Crazy Ivans
•Creating a team-based mentality through effective communications
•Techniques to best leverage your notification tool to take your preparedness to the next level
Essential Tips and Tricks on Selling BCM to the C-Suite
Send Word Now is pleased to invite you to attend and participate in our webinar focused on "Essential Tips and Tricks on Selling BCM to the C-Suite."
For years, industry professionals have been searching for ways to win hearts and minds at the C-level to help support BCM programs. Using the findings of BCI’s own research and conclusions drawn from other international studies, Lyndon Bird, Technical Director of the BCI, will discuss how BCM can be pushed up the corporate agenda so that it becomes a core component of strategic planning, risk oversight, and corporate governance.
Join Send Word Now and our featured speaker, Lyndon Bird, Technical Director of the BCI, to learn about:
•Why the C-Suite doesn't prioritize BCM
•Successful strategies on how to put BCM on the C-Suite's radar
•The new role for BCM in a globalised world
•Managing Supply Chain Risk - ERM and BCM working together
•How you can transform the idea of BCM as a internal response strategy to a business resilience and sustainability model
A View from the Trenches: A Look at Security and BCM Best Practices
2011, a year which brought the Occupy movement, an unprecedented number of cyber attacks, new security threats, and a record breaking number of natural disasters, tested the resiliency of many organizations. As industry professionals look forward to 2012, we encourage them to think about lessons learned and to review and revise their preparedness plans to reduce vulnerabilities. Learn how a top institution successfully manages security and operational risks and what take aways you should keep in mind when building your security plan.
Join Send Word Now and our featured speaker, Patrick Hawk, Sr. Director of Corporate Security for Discovery Communications, to learn about:
•Best practices on corporate security and building operations
•How communications plays an important role in Discovery's risk management, security, and safety protocols
•Tips on building a successful crisis management program
•Case studies highlighting past incidents and lessons learned
Let the Business Continuity Exercises Begin - Preparing for the Olympics
Many organisations are unaware of the negative impacts that the 2012 Olympic Games, and the large influx of foreign visitors that come along with the event, can have on UK-based businesses. With less than 300 days left until the Games, the government is strongly urging organisations to reassess their business continuity policies. Maintaining resiliency during large events can be difficult, but gaining a firm understanding on what the risks are is the first step to successfully minimizing disruptions.
Join Send Word Now and our featured speaker, Justin Crump, CEO of Sibylline Ltd and Editor, CSARN Security Risk Monitor, to learn about:
•The real nature of the security threats from the London 2012 Olympics
•What every business continuity planner and security professional should know about preparing for a large-scale event
•How the UK plans to mitigate risks
•Why effective communications should play a critical role in your preparedness plan
Avoiding Winter Woes: Strategies on Protecting your Business from Extreme Weather
When Send Word Now asked industry professionals what the greatest impact was that impaired or disrupted operations at their organization this past year as a part of our 2011 Business Continuity Survey, 56% of the responses were related to severe weather. Adverse weather conditions can pose a variety of challenges including power outages, property damage, and employee absences. What steps should your business take to ensure continuity of operations?
Join Send Word Now and our featured speaker, Jennifer Pelletier, a Regional Sales Manager for Send Word Now located in the Northeast, to learn about:
•The extreme winter weather forecast for 2011-2012 and what it means for your business
•How to train and prepare your employees for weather related contingencies
•The importance of keeping your stakeholders updated when an incident occurs and what happens when the lines of communication fail
•Best practices on how to create a weather notification program
You've Been Breached - Facing the Challenge of Data Breach Notifications
Join Send Word Now and our featured speaker, Christopher Burton, a Senior Consultant with Avalution Consulting, to gain insight into the consequences of a data breach and how you can leverage effective response strategies to significantly minimize risk.
As seen in news headlines from around the globe, data breaches are an ever-present (yet commonly overlooked) threat to an organization’s operational well-being. Today, responding to a data breach is far more complicated than simply sending a mass mailing to affected customers notifying them of the occurrence. Given the potentially catastrophic operational, reputational, financial, and legal impacts of a data breach on an organization, data breach notification and communication strategies are a necessary component of an organization’s business continuity, crisis management and information security initiatives. By leveraging existing plans, processes and people, organizations can lessen the impact of a data breach and communicate with customers, business partners and authorities in a timely and effective manner.
How to Maximize your Emergency Notification System - Bang for your BCM Buck
When industry professionals are asked what are some of the biggest challenges they face when purchasing tools, the most common answers are senior management buy-in, funding, and communicating ROI. Understanding how an ENS tool can be leveraged in daily operations for supply chain communications, conducting product recalls, communicating with the press, and more, can make your job a lot easier.
Join Send Word Now and our featured speaker, Alysha Parrish, Regional Sales Manager for Send Word Now, to learn about:
• The financial risks associated with being unprepared for an incident and how to effectively communicate ROI
• Case studies that demonstrate how leading organizations are leveraging an ENS tool in innovative ways
• How to add value to your organization's daily operations
When Mother Nature Strikes: Communication Best Practices To Help Protect Your Organization
Wildfires. Hurricanes. Tornadoes. What's next? When Mother Nature strikes, you may only have a few minutes to respond. The natural disasters that have recently plagued the nation are causing business continuity planners to revisit and scrutinize their emergency response plans to determine the best way to protect their organization from future incidents and save lives. Is your organization prepared?
Join Send Word Now and our featured speaker, Marnie Barber, Director of Customer Support for Send Word Now, to learn about:
• Lessons learned from the recent tornadoes, floods, and wildfires that have swept the nation
• Communication and preparedness best practices for severe weather
• How to leverage innovative communication tools that can automatically send out weather related alerts
Confessions of a Business Continuity Planner: The Truth about Risk and Resilience in the Financial World
Join Send Word Now and our featured speakers, Peter J. Dowling, SVP of Operational Risk Management for AXA Equitable, and David Taylor, Director of Global Security, Crisis Management EMEA Region for American Express, to learn about:
• Operational issues that financial institutions face and how to overcome them
• Tips on building a successful crisis preparedness program
• Case studies highlighting past disruptions and lessons learned
• How to conduct due diligence on cutting edge technologies relating to business continuity
• Strategies on how to effectively leverage a communication tool to respond to unexpected events
The 7 Deadly Sins of Crisis Communication
Join Send Word Now and our featured speaker, Tony Schmitz, President and CEO of Send Word Now, to learn about:
• Why credible organizations end up in the headlines
• Common crisis management challenges and how an effective crisis communications plan can help you overcome them
• Seven critical crisis communication mistakes that you cannot afford to make
Boost Your Resilience: How to Vaccinate Your Pandemic Plan Against Failure if Swine Flu Resurfaces
Join Send Word Now and our featured speakers, Todd Osborn, an Emergency Preparedness Expert and President of Osborn Survival Solutions LLC, and Jerrold Seldes, Emergency Planning Specialist for Unity Health System, to learn about:
• Key strategies to implementing an effective pandemic response plan
• Lull periods and the threat of resurgence
• Why an all hazards approach is critical to crisis management
• How to conduct a hazard vulnerability analysis
• Drills and exercises that can help your organization stay prepared
Maintaining Resiliency During the UK's Big Freeze
Join Send Word Now and our featured speaker, Ann Skinner, Technical Director - EMEA for Send Word Now, to learn about:
• Severe weather issues and their potential impacts on UK based organisations
• How to ensure employee safety and productivity during severe weather
• Strategies on minimizing reputational and supply chain risks
• The importance of building a communication network between customers, suppliers, and affiliates
• How a notification tool can be leveraged to meet your organisations communication needs
Confessions of a Business Continuity Planner: The Truth about Risk and Resilience in the Financial World
Join Send Word Now and our guest speakers for this presentation: Peter J. Dowling, SVP of Operational Risk Management for AXA Equitable, and David Taylor, Director of Global Security, Crisis Management EMEA Region for American Express.watch now >
A Tall Glass of Emergency Planning: Strategies For Water Utility Response
Join Send Word Now and our featured speaker, Peter Binney, P.E., Principal, Sustainable Solutions, LLC, for a presentation that will describe the requirements for drinking water providers and outline strategies and programs that can better position you to effectively respond to incidents and to minimize risks to your customers.watch now >
Security Matters: Every Layer of Protection Counts
As SaaS solutions gain momentum in the marketplace, IT professionals are becoming increasingly concerned with uptime, privacy risks and overall security. It is now more important than ever that clients verify that their emergency notification service provider can meet the industry's stringent security standards to ensure that the provider is committed to providing high-quality services.watch now >
Pandemic Preparedness Roundtable Webinar
Listen as our panel of experts discusses how to prepare for and communicate during a pandemic.
Updating Communications Methods in the Utilities Industry - Webinar
Utilities companies are facing pressure to streamline communication among their constituents
and better manage service restoration plans. Listen to Dr. Edward
Goldberg as he speaks about communications best practices and emerging
trends in the utility industry.
Hospital Emergency Management Roundtable Discussion - Webinar
Listen as NYU Medical Center, San Francisco VA Hospital, and the International Association for Healthcare Security and Safety discuss the best practices for hospital emergency preparedness.watch now >