Disaster Recovery & Business Continuity Software

Events over the last decade, including natural disasters, massive power outages, IT security breaches, and terrorist attacks, have compelled organizations to adopt more rigorous business continuity plans. One of the key pillars of an effective business continuity plan is the ability to initiate swift, continuous, two-way communications with all personnel involved in the crisis. On-demand alerting and response in the immediate wake of an emergency can speed recovery, minimize loss, and help maintain public confidence. In fact, most organizations are held accountable for documenting their communications response in a large-scale emergency situation.

The SWN Alert Service provides the on-demand alerting and response system that government agencies, municipalities and enterprise organizations require for business continuity communications during a crisis. Use SWN Alert Service for:

Initiating on-demand alerting and response to quickly disseminate information and tasks to key personnel.
Gathering facts prior to speaking to external parties such as the media.
Locating, contacting and confirming personnel anywhere, anytime, using any type of device.
Providing instant alerting and coordination even if regional or local communication systems are down.
Coordinating simultaneous events in multiple locations.
Tailoring geographically relevant alerts.
Automatically initiating a “pushed” on-demand conference call for collaboration and briefings during the emergency using instant conference bridging.
Confirming that messages have been received and the requested action has been taken.
Documenting acknowledgements for auditing, compliance and debriefing.

There are two crucial aspects to crisis communications: getting information out quickly to those at the front lines of the crisis, and coordinating and monitoring communications before, during and after the crisis. Use SWN Incident Management in combination with SWN Alert Service for:

Centralizing the flow of information as an incident unfolds.
Creating a common operating picture of mission critical scenarios.
Tracking every aspect of an ongoing situation.
Assigning resources dynamically in response to changing strategies and immediately alerting response teams with changing conditions and new tasks.
Automatically triggering alerts based on defined policies or other tactical decisions.

Send Word Now's services are based on redundant systems in multiple, secure locations to ensure consistent and reliable delivery of information.

Click Here for more information on New York City's Notify NYC pilot program to alert residents of lower Manhattan and the Rockaways in Queens in the event of an emergency.