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| Careers |
Send Word Now has opportunities for dynamic and talented people. If you are interested in working with a technology leader, enjoy a fast-paced environment and working with bright and talented colleagues, then Send Word Now may be the place for you.
SWN Communications Inc. reaffirms its policy of providing Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status. This policy is established and administered in accordance with all applicable federal and state laws.
Where disabled individuals make known their disabilities, SWN Communications Inc. shall provide reasonable accommodation to the extent required by law to enable such employees to perform the essential functions of their jobs and to enjoy the same benefits and privileges as are enjoyed by employees without disabilities.
To apply for a position send your resume to resumes@sendwordnow.com. The following positions are currently available:
 Account Executive
Quality Assurance Engineer
Service Operations Engineer
Customer Relationship Manager
Sales Support Engineer
Account Executive
The Account Executive will play a key part on the enterprise sales team by developing leads into qualified sales opportunities. The individual will demonstrate a successful history calling into Fortune 1000 companies and developing enterprise wide opportunities that convert into revenue.
Essential Responsibilities
Outbound prospecting to targeted Fortune 1000 accounts using Send Word Now’s extensive databases and other publicly available resources.
Building and maintaining string relationships with early-stage sales prospects over the phone.
Develop leads into qualified sales opportunities.
Bring energy, passion, and a good attitude to your conversations with prospects, partners, and customers.
Thoroughly understand Send Word Now’s product line and answer basic technical questions about their operation.
Discover, identify, qualify and “warm-up” leads by practicing the following specific process: Meets with project managers and project leads on specifics of projects, new technologies, and deadlines.
- Identify a lead, enter all lead information, contacts, etc. into the “Lead” section of SFA.
- Work with the prospect lead and capture all relevant information regarding the potential opportunity for Send Word Now Service during the initial qualification and enter the data into the Lead section of SFA.
- Once lead is determined as “Qualified” opportunity, rapidly pass leads to the Field Sales person assigned the geography of the prospect.
- Opportunity is no longer the responsibility of the ISR to track and complete the next steps to close.
Perform other duties as required by supervisor.
Qualifications
Education:
Bachelors Degree in business or related field required.
Special Competencies/Skills Required:
Must possess professional aggressiveness and a winning attitude.
Must have strong presentation skills, be professional in demeanor and dress and have excellent command of the English language.
Must possess exceptional interpersonal skills, persistence, resourcefulness, and a high level of professionalism.
Demonstrated ability to listen well, communicate and qualify effectively, over the telephone to all levels (managers, directors, executive staff, and key-decision makers) with a proven track record of revenue achievement.
Individual must be performance driven with an appreciation for the metrics and related analyses that drive telesales accountability.
Must have strong sense of ethics and value integrity.
Position is measured and compensated based on meeting lead conversions to field opportunities targets.
Company Expectations of Employee
Approaches people in a manner which creates harmony and promotes cooperation.
Maintains good working relationship with all team members.
Takes initiative, assesses the situation, and responds appropriately.
Advises appropriate personnel of situations requiring follow-up or attention.
Exercises effective time management skills and utilizes available resources effectively.
Conveys information to the appropriate persons accurately, timely, effectively and in a manner that is clearly understood.
Adheres to the policies and procedures set forth in the Personnel Handbook.
Punctually starts work day and does not abuse time off days, break time, or overtime.
Dresses and acts in a professional manner.
Experience
2-5 years of telemarketing/prospecting and/or direct sales experience in a fast-growth enterprise software sales and marketing environment.
Experience selling to business continuity / disaster recovery, human resources, corporate security, and/or Information technology professionals highly desirable.
Strong sales qualification skills to identify prospects and separate non-leads during the initial contact stage.
Quality Assurance Engineer
The QA Engineer will be a key member of the SWN Technology Team acting as a liaison between the Service Operations department and the QA department located in New York City. The position will report to the Vice President of Service Operations. The candidate will work closely with the Product Management, Customer Support, and Software Development organizations within the company. The QA Engineer will perform functional/load/performance/stress/volume testing. This includes both the web interface and Web Services.
The successful candidate must be able to show an aptitude or have a demonstrated record of success in functional/load/performance/stress/volume testing, website/web service testing, and test automation.
Essential Responsibilities
Identify passing criteria on assigned projects and technologies.
Reproduce reported issues.
Provide Service Operations with a product expert while maintaining relations with the offsite QA department.
Work closely with QA Director and Project Management to estimate length of time it will take to design, implement, and document functional testing of a project.
Design, implement, and document test plans, testing approaches, automated test scripts and procedures.
Application regression testing.
Analyze and document test results.
Design, implement, and document automated, load, performance, stress, and volume testing on web services.
Take QA lead on assigned projects.
Report and track issues in our bug-tracking system.
Qualifications
Education:
A bachelor degree or an associate degree with supplemental technology experience.
Experience:
1-3 years of QA type experience or supplemental technology related experience with a proven aptitude to learn and be successful within a technology company.
Experience writing test plans/scripts.
Reported and tracked issues using a bug-tracking system.
Familiar with programming languages (XML, SQL, HTML, etc.).
Competencies Required:
Strong analytical and writing skills.
Insightful and creative troubleshooter.
Responsive team player with mission-critical sense of urgency.
Ability to multi-task and adjust priorities on short notice.
Deadline-sensitive and works well under pressure.
Desirable Qualifications:
Empirix e-Test suite
PHP
MS SQL Server
.Net
Java
Javascript
Compensation
Commensurate with experience
Location
Schenectady, New York
Service Operations Engineer
Service Operations Engineer with background in desktop or network operating system administration.
Essential Responsibilities
Monitor and support multi-state mixed operating system network.
Become familiar with existing network infrastructure and be able to respond to technical outages with a rapid response.
Install, configure, administer and maintain Windows Server 2000 and Server 2003 network operating systems in workgroup and domain configuration.
Be an active learner.
Perform with a high degree of accuracy in a mission critical 24/7 fast paced environment.
Perform other duties as required.
Qualifications
Must have at least one of the following:
Associates Degree with current technology related courses.
1 year field experience.
Field related technical certifications.
Prefer 1-2 years Network Operations Center (NOC) experience.
Primary Skill Set (Required):
Windows XP desktop support
Windows Server support
Customer support
Windows XP, Server 2k/2k3
Willing to learn new technologies
Must be comfortable with changing rolls/responsibilities
Must be comfortable with working in highly dynamic & fast paced start-up environment
Authorization to work in the US required
Secondary Skill Set (Not required):
Programming languages (.net, php, vb, etc)
Web hosting
Scripting
Linux
Cisco command line configuration
Monitoring programs (SNMPc, Sitescope, etc)
Compensation
Commensurate with experience
Location
Schenectady, New York
Customer Relationship Manager
As a Customer Relationship Manager [CRM], the candidate will work closely with our blue-chip customers, handling their phone calls, questions, and addressing all the needs of a portfolio of specific customers. The candidate will manage customer implementations to timely success and will have hands-on technical skills, and will also provide Level 1 support. The successful CRM must be comfortable in a call center environment and also understands how to structure their effort and reach out to customers. The CRM will have established a relationship with the customers and strives to keep the customers happy.
Essential Responsibilities
A Send Word Now Customer Relationship Manager doesn't want to just punch a time clock; our CRM wants to be rewarded for their contributions to the team's success, thrive in a busy environment, grow with a growing company, face fresh challenges and meet success head on.
The CRM occasionally travels to customer sites and travel is less than 10% (mostly day trips). Since the CRM is representing Send Word Now, the candidate must have first-rate presentation skills, be an excellent trainer and explain high technical terms in plain English.
The CRM realizes customer support and customers do not work face-to-face and also recognizes the value of excellent writing. Therefore, a candidates writing must be polished, clear and understand the use of homonyms and why using them properly is important.
Required Qualifications
The candidate must have at least a two-year college degree, though a four-year is preferable.
The candidate must also have prior professional experience in customer relationship management.
Candidate is extremely capable working with MS Office and end-user Internet tools.
The candidate must have hands-on capability in at least half of the skills listed below and relishes the opportunity to learn the rest:
- Data Scrubbing
- MS Office (Excel, Outlook, PowerPoint, Project, Word)
- Internet Browsers (MS Explorer, Firefox, Safari, etc.)
- Lightweight graphics design (MS Paint, some Photoshop, etc.)
- MS Windows Server 2000 and later.
- SMTP
- XML
Desirable Candidate Qualifications
Intelligent and self-motivated, a fast learner
Extremely well-organized
Strong on command sense, not just “book smart”
A resourceful problem solver
Great with people
Compensation
Full benefits, including medical, dental, 401(k), personal/vacation days, others
Participation as appropriate in a performance-based bonus plan (annualized)
Possible participation in employee options program
Location
Schenectady, New York
Sales Support Engineer
You are:
- very intelligent
- self-motivated
- extremely organized
- determined to get every detail right—and can
- a resourceful problem solver
- good with numbers
- great with people
As Sales Support Engineer, you will:
- work with our nationwide sales/account management team (20%/less travel)
- assist in recruiting new customer relationships and growing current ones
- demonstrate our services and answer technical questions
- provide pre-sales training and support to prospects
- write RFP responses and prepare briefings/white papers
- educate customers and prospects concerning best practices, ROI, and TCO
- capture enhancement suggestions and shepherd them through our acceptance cycle
Qualifications
Education:
- You have a four-year college degree or better.
Experience:
You have 2-5 years of directly applicable experience. You aren't just extremely capable with MS Office and end-user Internet tools—you are hands-on capable, for analytical purposes, in at least half of the following areas. You relish the opportunity to learn the rest aggressively.
- Browser-based applications
- Data scrubbing
- SIP/VOIP
- SMS (SMPP)
- SMTP
- SOA
- SQL
- Web Services (.NET)
- XML
You have first-rate presentation skills. You're an excellent trainer, explaining high tech in plain English. Your writing is polished. (You know what homonyms are and why using them correctly is important.) You write solid technical copy. You thrive in a busy, demanding environment. You work when needed, as long as needed. You want fresh challenges and the opportunity to grow and advance professionally.
Compensation
- $70-$80k salary, full benefits, potential bonuses and stock options. Promotion-path position for the right candidate.
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