 Everyday Applications
Content-triggered alerts
Content-triggered alerts (based on traffic, weather, mapping or other information) are an invaluable way for organizations to automate the process of alerting personnel when specific events occur. In a crisis situation or just dealing with time-sensitive communications, content-triggered alerts save time and ensure instant communication when and where it is needed. Send Word Now is the only on-demand alerting and response service that allows organizations to determine ahead of time which types of events or parameters will trigger an automatic notification. The SWN Alert Service uses a rules-based engine to make it easy for non-technical personnel to configure content-triggered alerts based on customer parameters. Use SWN Alert Service for:
• Automatically triggering alerts based on business policies or content, such as time, events, activities, news, and more.
• Documenting acknowledgements for auditing, compliance and debriefing.
• Creating content-triggered alerts based on weather conditions using SWN Weather Services.
• Creating content-triggered alerts based on healthcare emergencies using SWN Pandemic Services.
• Using the XML-based SWN Web Services to link to other enterprise applications or databases.
Corporate communications
As organizations become more distributed and mobile, corporate communications becomes more important and also more challenging. Despite the myriad of communications tools that employees use — cell phones, email, pagers, Blackberrys, Treos and other PDAs — it is still a labor-intensive, time-consuming process to set up ad hoc conference calls and board meetings.
The SWN Alert Service is the ideal communications service for ensuring an efficient, reliable and interactive system for managing all types of corporate communications. Use SWN Alert Service for:
• Gathering facts prior to speaking to external parties such as the media
• Conducting executive roll calls for board meeting coordination
• Automatically initiating conference calls
• Locating, contacting and confirming employees anywhere, anytime, using any type of device
• Documenting acknowledgements for auditing, compliance and debriefing
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