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Government agencies and municipalities depend on efficient, productive communications to ensure the efficient delivery of service to constituents on a daily basis. They must also demonstrate and document calm, orderly communications and incident management during a crisis. Municipalities and many government agencies depend on field-based workers to conduct their day-to-day business. Mobilizing a field-based workforce with maximum efficiency is essential to the delivery of services to constituents and the efficient operation of government. For these field-based workers, alerting and response services are far more cost-effective and efficient than email. This is especially true because of the ability to reach workers using any type of device, including PDA, telephone and pager. In the event of an emergency, Office of Emergency Management officials have an even more urgent mandate to reach hundreds and even thousands of people in a short period of time in order to maintain public order and the delivery of services before, during and after the emergency. They must have a reliable way to quickly alert and mobilize first responders and continue to coordinate resources as an incident unfolds. Agencies working together to manage an incident require a common operating picture and the ability to communicate efficiently and effectively across agency boundaries. And they want a well-documented record of this communication and coordination in order to analyze which efforts were effective and where systems need to be improved.
State and local governments and federal agencies depend on Send Word Now for on-demand alerting and response services to instantly reach any user, anytime, anywhere with any device. Send Word Now provides the ability to expedite time-sensitive, interactive communication with government employees and their constituents. Government agencies and municipalities including the United Nations, the United States Postal Service, The Veteran’s Administration, the Department of Health and Human Services as well as the City and County of San Francisco, City of Houston, City of Richmond, City of Stamford, FDNY Fiscal Services, New York City OEM, NYC Economic Development Corporation, Port of Seattle, Wyoming Department of Transportation, among many others, all use Send Word Now. Click here to learn more about how SWN’s SWN Alert Service and other Send Word Now services are helping governments to help ensure citizen safety and continuity of operations, as well as provide more efficient service delivery by government workers on an everyday basis.
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