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IT Alerting / IT Incident Handling

Most organizations depend heavily on their IT assets to conduct business, so when an IT incident occurs, such as a server crash or network disruption, it is critical to mobilize the appropriate IT resources, as well as notify the users affected. Use SWN Alert Service for:

• Communicating alerts to technical support staff anywhere, anytime.
  
• Sending alerts to any type of device, including cell phones, pagers, and PDAs.
  
• Documenting acknowledgements for auditing, compliance and debriefing.
  
• Extending on-demand alerting and response to Treo and Blackberry devices
  using SWN Mobile Services.
  
• Following the Information Technology Infrastructure Library (ITIL®) framework of
  best practices for the delivery of high quality IT services.