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Product Recall Procedures / Consumer Alerts

The prompt, responsible handling of product recalls depends on on-demand alerting and response. Organizations must be able to communicate to key internal staff immediately as well as across their entire distribution and supply chain. In order to meet regulatory compliance, they must also be able to track and document that everyone who needs to be notified has been reached.

The SWN Alert Service is the ideal service for ensuring a swift, reliable, and documented system for managing the sensitive and urgent communications around product recalls. Use SWN Alert Service for:

• Quickly disseminating information and tasks to key personnel.
  
• Communicating with all internal personnel and across distribution channels anywhere, anytime, using any type of device.
  
• Confirming that critical messages have been received.
  
• Documenting acknowledgements for auditing, compliance and debriefing.

Use SWN Incident Management, in combination with SWN Alert Service for:

• Centralizing the flow of information as an incident unfolds.
  
• Creating a common operating picture of mission critical scenarios.
  
• Tracking every aspect of an ongoing situation.
  
• Assigning resources dynamically in response to changing strategies and immediately alert response teams with changing conditions and new tasks.
  
• Automatically triggering alerts based on defined policies or other tactical decisions.