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SWN Alert Service

Send Word Now’s SWN Alert Service is redefining the way organizations mobilize people during emergencies and in everyday, time-sensitive situations. Leading organizations across a wide range of industries choose SWN Alert Service two-way on-demand alerting and response to ensure swift, efficient communication and coordination when time is of the essence.

Use SWN Alert Service to:

• Efficiently communicate with large numbers of people in seconds or minutes.
  
• Quickly, securely, and reliably distribute critical information in real-time.
  
• Know what is happening when it is happening to minimize human and financial risk.
  
• Reduce miscommunications and the dissemination of misinformation due to human error or to interoperability challenges.
  
• Free up key personnel so they can focus on critical tasks instead of on communications logistics.
  
• Increase productivity by ensuring employee awareness and utilization of corporate resources.
  
• Meet government and regulatory compliance obligations.

Features of the SWN Alert Service include:

On-demand Web-based Service: SWN Alert Service is architected with the scale, resiliency and security of an enterprise system, while eliminating the time and expense associated with implementing and maintaining a high-availability, on-premise system.

Multi-Modal: SWN Alert Service is designed to reach anyone, anywhere, anytime, with any device over any type of connection. No other service comes close to supporting the breadth of modalities of SWN Alert Service, including wired and wireless phones, email, pagers, SMS, MMS, VoIP, Skype, instant messaging, satellite phones, Blackberries, PDAs, including Treo, Palm, and PDAs running Windows Mobile.

Two-way, urgent communication: SWN Alert Service is the only on-demand alerting and response service that enables interactive response to all alerts, including the ability to initiate a conference bridge, and “push” conference calls out to critical personnel.

Integrates with existing systems and business processes: SWN Alert Service is designed to complement existing business processes and policies, integrating alerts with enterprise applications, such as scheduling applications, business continuity planning software, and LDAP data.

Modular: SWN Alert Service can be used in combination with other Send Word Now offerings, including using SWN Weather Services and SWN Pandemic Services for content-triggered alerts, using SWN Web Services to link to other enterprise applications, and adding SWN Incident Management Service to provide a common operating picture of mission critical scenarios.

Audit trail: SWN Alert Service provides the capability to track and document responses for auditing, compliance and debriefing purposes.

Easy to use: SWN Alert Service uses a Web-based dashboard designed for non-technical users to ensure that personnel using the system act quickly, confidently and accurately in high-stress situations.

Scalability and scope: SWN Alert Service provides the scale to reach thousands of people and coordinate simultaneous events in multiple locations.

Enterprise-level reliability and security: Send Word Now's services are based on redundant systems based in multiple secure locations. 128-bit Secure Sockets Layer (SSL) encryption is used to deliver critical information safely and securely.

Click Here for more information on New York City's Notify NYC pilot program to alert residents of lower Manhattan and the Rockaways in Queens in the event of an emergency.