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Account Management - Send Word Now Emergency Notification

Do I automatically have access to all optional features?

No. Send Word Now only displays the features you select. Although most features are free with your subscription, you must choose a feature in order to see it in the Web User Interface. If there is a feature you would like to use that you do not see in your account, contact your Customer Relationship Manager to have it added. You can also call general Customer Support 24 hours a day at (866) 955-2273.

Can I suggest a feature?

Please. Many of our best features were originally suggested by customers. Send Word Now considers our customers partners in helping to determine how to deliver you the best value, and we take your feedback very seriously. We are eager to receive any suggestions you have, for features or otherwise. You can make suggestions through your Customer Relationship Manager, or by sending an e-mail to suggestions-swn@sendwordnow.com.

Can I change the sender information provided to recipients?

Yes. Send Word Now provides flexible standard and optional features allowing you to change any/all of the following sender information, as appropriate:

• Sender's name (person or organization)
  
• Caller ID phone number for the message sender
  
• Optional e-mail contact address

Can my account supervise other accounts?

Yes. Send Word Now features a super-administrative feature allowing designated users to exercise full administrative privileges in two or more accounts.

How many user seats (message senders) can I have in my Send Word Now account?

Unlimited.