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General Support - Send Word Now Emergency Notification

What is Send Word Now?

Send Word Now is a subscription service that connects people instantly, anytime, anywhere, across all everyday devices – cell phone, home phone, work phone, e-mail, pager, IM or text-messaging device – with a single mouse click, phone call, or e-mail. Beyond simple notification, Send Word Now offers a suite of easy-to-use, customizable and secure group-synchronized communications services that quickly bring groups of people together in everyday or emergency situations – from an instant conference call to time-critical incident response – and keep them in constant, real-time communication. Routine message, last-minute scheduling, or dire emergency, Send Word Now is the best way to reach everyone NOW.

Who uses Send Word Now?

Send Word Now is typically used by Fortune-sized corporations (public, private, and international), government agencies at all levels, utility companies, educational institutions, NGOs (Non-Governmental Organizations), community groups, and individual retail subscribers. Anybody who needs to communicate instantly with others can probably find a subscription plan right for you.

How can Send Word Now help my organization?

You can use Send Word Now in many ways. Here are just a few:

• to send a message to many, wherever they are, and receive responses instantly
  
• to organize and initiate a conference call instantly
  
• to provide information and poll people for answers you need right away
  
• to automate a manual calling tree
  
• to distribute information quickly and accurately
  
• to help prepare for unexpected situations
  
• to improve response times during critical events
  
• to simplify logistics when crises arise
  
• to help centralize employee contact information
  
• to announce business service disruptions or other important events

Does Send Word Now work during crises like blackouts?

Yes. While there are no guarantees, Send Word Now is an "always up" system that does not depend on any one thing to run. For instance, Send Word Now ran 100% during the August 2003 regional blackout. Remember that while Send Word Now will be there, local conditions like loss of power may make it harder/impossible to deliver messages quickly via specific contact points. (If cell phone towers run out of power, Send Word Now cannot deliver a message to an affected cell phone.)

What different ways can Send Word Now deliver messages?

Send Word Now reaches all common phone devices, including traditional land lines, cell phones, VoIP phones, satellite phones, etc. Send Word Now also reaches devices that accept alphanumeric messages, such as e-mail accounts, Blackberry handhelds, text-enabled mobile phones, alpha pagers, satellite pagers, etc.

Can Send Word Now dial internationally?

Yes. Extra charges apply.

Can my office located outside of the United States send messages as well?

Yes. Go to our Web site, www.sendwordnow.com, and log on; call our call center at (877) 9999-7363; or trigger a message via e-mail using your QuickSend code.

How do you charge for the service?

Our service depends on two key factors: 1) the number of users in a list; and 2) the estimated number of messages you plan to send per year.

How do I pay for the service?

Yearly, via a purchase order or credit card.

Do you have references that I can contact?

Yes, just ask your account representative for names, e-mail addresses and numbers. We can provide you with Fortune 1000 and Government references upon request.