Home  /  Services  /  SWN Pandemic Service

SWN Pandemic Service

One of the most important lessons learned from the SARS outbreak was the need for the rapid dissemination of information, such as enhanced universal precautions and syndromic surveillance procedures. SWN Pandemic Service, in combination with SWN Alert Service, provides content-triggered alerts for handling crisis communication and coordination during a pandemic outbreak.

SWN Pandemic Service provides a Web-based command center that provides two-way communication with hundreds or thousands of people. This command center centralizes the communication flow between multiple locations, keeping first responders in touch before, during, and after an outbreak. It provides the ability to assign, manage, and easily track tasks, including automatic alerts based on content-trigged pandemic-related reference materials.

Examples of the reference materials included in the SWN Pandemic Service are:

• Government mandated guidelines for enhanced universal precautions.
  
• Syndromic surveillance.
  
• Quarantine procedures.
  
• Decontamination procedures.
  
• Relevant Web links and emergency response tabletop exercises specific for crisis communications during a pandemic.
  
• Work-at-home directives to ensure business continuity.

Reasons for pandemic planning & preparedness and emergency notification:

• During a pandemic, identify available workers so that business can continue.
  
• Pandemic risk assessment - determine how business will be affected by the pandemic.
  
• Law enforcement pandemic planning & preparedness - plan for a pandemic by creating scenarios. Be able to contact available resources in the event of a pandemic.
  
• Pandemic workforce call center - have a virtual call center to contact many employees very quickly to fill vacant shifts.
  

Fill out a short contact form to speak to an SWN Pandemic Service expert.