The Role of Inbound Communications in Your Emergency Notification Strategy

When discussing emergency notification, most conversations typically focus (rightly) on outbound alerting capabilities (particularly telephone calls). While outbound alerting is clearly the most utilized functionality of a notification system, business continuity professionals should not overlook capabilities for inbound communications that can also be essential for informing people in a crisis. The ability for stakeholders to call into an automated system, navigate menus, and retrieve information could be an important addition to any notification strategy.

Most Wanted Features: Desktop Alerting

Our continuing Most Wanted Features series focuses on the impact and effectiveness of desktop alerts. This feature is a common request and a valued tool for many business resilience and IT professionals.  

Most Wanted Emergency Notification Feature #3: Geographic and Location Based Alerting

As our Most Wanted Features series continues, we’ll take a closer look at more of the features and functionality most desired by organizations, continuity professionals, and others with a vested interest in emergency notification.  While traditional alerting methods (i.e., email, SMS, voice calls) are essential and relevant, many organizations desire secure and resilient communication to target their “on-the-go” mobile workforce.  That makes location-based alerting the next feature on our most wanted list.

The Future is Now: Send Word Now Acquires One Call Now

Milestones. Markers in time where the past as we knew it changed, and a new future was forged. Today, Send Word Now marks an exciting milestone in its announced acquisition of group messaging company, One Call Now.

Mass Notification Data Management: From Importing to APIs

​Today’s mass notification services offer a number of powerful features for rapidly alerting a large number of people. However, all those bells and whistles aren’t very useful if your contact information isn’t complete or up-to-date. Even companies with accurate contact records in-house often have data residing in a Human Resources database that is separate from the notification service. Questions often arise about how to make this information accessible.

Transforming a Ho-Hum Mass Notification Service into a Powerhouse Collaboration Tool

​In times past, mass notification technology was used primarily as a one-way means of alerting people in urgent situations. Its origins were rooted in replacing manual phone trees (you call five people, they each call five people, etc.). Today’s mass notification systems are no doubt still highly effective for warning people during emergencies and critical events. However, they are no longer relegated exclusively to getting people’s attention. With advancements in capabilities, they are fast becoming tools for both alerting and collaborating–for both warning people that a problem exists, and aiding in the problem’s resolution.